Blog Archives

It’s Not Working!

Recently one morning I pulled a QTip from the dispenser. ┬áInserting into my ear as I do virtually every morning… this time it felt different, not as soft, kind of a poking feeling. ┬áIt was morning and it was a

Posted in Commitment, Engagement, Leadership, Relationships, Service

Engaged employees positively impact service.

We all know what it feels like when we experience great service.  It’s genuine, not scripted.  It’s personal, not staged.  It’s unique, not canned. And it’s delivered by engaged employees.  A recent Towers Watson survey reports 88% of fully engaged employees believe they can positively impact

Posted in Service